About departure and arrival periods

We have warehouses overseas, and as soon as we receive your order, we will prepare the order. Our inventory is highly fluid, and items may be out of stock after you place an order. Please note. In the unlikely event that the product is out of stock or defective in shipping, we will contact you by email.

International shipping tracking site: https://www.ydhex.com
Domestic delivery tracking site: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Flow from order to delivery

Delivery takes approximately 10 to 20 days (business days) from the date of order.

STEP1. Arranging the product (4 to 6 business days after ordering)
After completing your order (payment confirmation), we will place the order with the manufacturer on the next business day → We will inspect the product, carefully wrap and package it, and prepare it for shipping.

STEP2. Ship the product from overseas to the domestic warehouse (7 to 10 business days after ordering)
From the overseas shipping base, it passes through customs and is airlifted to Japan → After arriving in Japan, it passes through customs again and is transported to a domestic warehouse.

STEP3. Ships from domestic warehouse (14-20 business days after ordering)
After the product arrives at the warehouse, we carefully inspect it again to make sure there are no problems, pack it, and then ship it to the customer via the delivery company.

*Normally, the item will be shipped within 14-26 business days from the date of payment, but it may take longer depending on inventory status. Thank you for your understanding.

*The above flow is just a guide.

Please note that delivery may be delayed from the estimated time due to product exchanges, etc. during the inspection process to ensure delivery of high-quality products, or due to international transportation flight conditions.

*Both are based on business days. We do not perform ordering or shipping operations on Saturdays, Sundays, holidays, overseas holidays, or long vacations.

*The shipping completion email does not notify you of the completion of shipping.

Please note that this email will be sent when your order is completed.

Please note that the shipping fee is 700 yen.

If you are purchasing multiple items, please be sure to place the order together.

Even if you purchase multiple items separately and the total amount reaches the free shipping amount, we cannot add them together due to our system.

Please see this shopping guide for details.

【Notes】

1) The products we sell in our shop are highly fluid in stock, and may be out of stock after you place an order.

In that case, we will issue a refund.

Thank you for your understanding.

2) The color of the product may differ from the image depending on indoor settings and light sources.

Also, please understand that the characteristics of each monitor may differ before purchasing.

3) We do not accept changes in color or size after your order is completed.

・We do not accept returns or exchanges due to customer reasons such as the product being different from the image or the actual size being different.

-As this is an overseas product, the size may vary by 2-10cm.

・As this is an overseas product, there may be differences in fabric materials.

・As this is an overseas product, there may be fraying, loose threads, no washing tags, wrinkles, or poorly tamed areas such as beads or buttons.

・As this is an overseas product, some bottoms such as denim may not have buttonholes, in which case you will need to drill the holes yourself.

Your personal information will not be used for any purpose other than shipping.

Please feel free to use it.

Please understand the above before purchasing.

Please see this shopping guide for details.

We carry out thorough inspections to ensure that we deliver products in good condition to our customers.

In the unlikely event that the product is defective, we will promptly replace it.

If you would like to return an item, please send it to us using the chat button on the bottom right with the information below.

·name

・Order number # (listed in the order completion email)

·Product name

・Product label sticker with barcode attached to the packaging bag

・Images that appear to be defective areas

・Product images with tags attached

Please see this shopping guide for details.